Selection and Purchase:
Carefully select your items as received orders cannot be returned under any circumstances.
Upon Reception:
Check your order immediately upon receipt.
If the item is defective, damaged, or incorrect, return it with the delivery man.
Change of Mind:
If you change your mind, return the item to the delivery man and pay the shipping fees.
- For damaged items, capture an image and contact support at our Instagram page.
No returns are accepted after the courier leaves.
Inspection and Notification:
Exchange Process:
Exchange Form:
Submit an exchange form.
Preparing the Return:
Prepare the item for exchange in the same condition as received (unworn or unused, with tags, and in original packaging).
Inspection and New Order:
Once the returned item is received and inspected, a new order will be prepared and sent to you.
Shipping Fees:
All shipping fees for exchanges are to be paid by the customer.
Cost of Returns and Exchanges:
Returns:
No shipment fees for defective, damaged, or incorrect items returned upon reception.
Shipping fees are applicable if the return is due to a change of mind.
Exchanges:
All shipping fees must be paid by the customer.
